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For Permanent and Contract, Business Applications, Project Manager

    F&O Project Manager (Freelance)

    Sweden

    • Consultant Role
    • Skills: Dynamics 365 Finance & Operations
    • Seniority: Senior

    Job description

    Job Title: Dynamics ERP Project Manager
    Location: Stockholm
    Job Type: Freelance

    Job Summary:
    We are seeking an experienced Dynamics ERP Project Manager to oversee the successful implementation, upgrade, and optimization of Microsoft Dynamics 365. You will manage project timelines, resources, and stakeholder communication to ensure the delivery of high-quality ERP solutions aligned with business objectives.

    Key Responsibilities:

    * Lead end-to-end Dynamics ERP projects, including planning, execution, and post-implementation support.
    * Gather business requirements and translate them into functional specifications.
    * Develop and manage project plans, including scope, timelines, and risk mitigation.
    * Collaborate with cross-functional teams and vendors to ensure timely delivery within scope and budget.
    * Monitor project progress, resolve issues, and escalate risks as needed.
    * Provide training, support, and post-go-live assistance to ensure user adoption.
    * Report project status and progress to senior management.

    Required Qualifications:

    * years of experience managing Dynamics ERP projects (Dynamics 365 F&0, Dynamics AX).
    * Strong understanding of ERP implementations and business processes (finance, supply chain, HR).
    * Experience with Agile/Waterfall project management methodologies.
    * Excellent communication and leadership skills.
    * PMP, PRINCE2, or similar project management certification preferred.
    * Microsoft Dynamics certifications are a plus.
    * Bachelor's degree in Business, IT, or related field.

    Benefits:

    * Competitive salary and benefits.
    * Opportunities for professional development and certifications.
    * Collaborative and dynamic work environment.

    To Apply send your CV to b.mccrudden@nigelfrank.com

    IT Manager - ERP & CRM - Dublin - EUR100K + Bonus

    Republic of Ireland, Dublin

    • €90,000 to €100,000 EUR
    • Other Role
    • Skills: Dynamics 365 Finance & Operations, Dynamics 365 Customer Engagement, CE, FO, Dynamics AX, Dynamics CRM, IT Manager, Manufacturing, Stakeholder engagement, performance, management, cyber security
    • Seniority: Senior

    Job description

    IT Manager - Dublin - ERP & CRM Experience - c€100K + Bonus

    Are you a strategic and outcome-driven IT Manager with experience in ERP and CRM (ideally D365)? Do you have experience of delivering IT transformation, managing budgets, and driving business performance within an global business?

    Nigel Frank have been exclusively retained by rapidly growing manufacturing business and we are looking for an experienced IT Manager to play a pivotal role in shaping IT strategy, enhancing value creation, and leading key transformation initiatives across my clients business. This role is a key member of the Regional and Global Leadership Team, working at the intersection of technology to enhance business operations, and continue strategic growth.

    Key Responsibilities:

    -Global IT Strategy & Leadership: Lead and influence the end-to-end delivery of IT programmes including ERP (D365FO) and CRM (D365CE) within a complex, international organisation.

    -Business Performance & Value Creation: Drive IT-enabled business transformation, process optimisation, and performance improvement to support long-term business goals.

    -IT Transformation & M&A: Lead technology aspects of merger, acquisition (M&A), and divestment programmes, ensuring seamless integrations and transitions.

    -Budget & Financial oversight - Hold responsibility for a multi-million-dollar IT budget, including recurring annual run costs and non-recurring project investments.

    -Cybersecurity & Risk Management - Contribute to cybersecurity improvement initiatives, ensuring IT governance, risk management, and regulatory compliance.

    Key Responsibilities:

    -5+ years' experience in a senior IT role within an international organisation.

    -Strong understanding of ERP and CRM systems (ideally D365)

    -Experience in managing €1million+ IT budgets

    -Experienced in IT transformation, delivering tangible business results through technology.

    -Hands-on experience managing third-party service providers and vendor contracts.

    -Capable of engaging stakeholders at all levels and influencing decision-making.

    This is a fantastic opportunity for someone in the Dublin area looking to be part of an international business transformation and will play a critical role in my clients M&A activities, ERP/CRM projects and their cybersecrutiy enhancements.

    How to Apply:

    Please send your CV and cover letter to j.nordbo@nigelfrank.com if you are interested in this position.

    Junior Project Manager - D365 Business Central

    England, Greater Manchester, Manchester

    • £60,000 to £60,000 GBP
    • Project Manager Role
    • Skills: Dynamics 365 Business Central
    • Seniority: Junior

    Job description

    Job Title: Junior Project Manager - Business Central

    Location: Hybrid

    Salary: Up to £60,000 (Experience Dependant)

    Role Overview:
    My client is growing Microsoft Dynamics Business Central Partner looking to expand there team and are seeking a highly motivated Junior Project Manager with hands-on experience in Dynamics BC. In this role, you will be responsible for supporting and managing Dynamics BC systems, driving system improvements, and assisting in project delivery. This is a great opportunity for someone looking to grow within a dynamic, forward-thinking team.

    Key Responsibilities:

    *

    Oversee and support the implementation, configuration, and ongoing management of Microsoft Dynamics Business Central systems.
    *

    Manage projects, from initial scoping and planning through to execution and delivery, ensuring they are completed on time and within budget.
    *

    Collaborate with internal teams and stakeholders to understand business needs and translate them into system requirements and solutions.
    *

    Maintain system upgrades, patches, and configuration changes, ensuring efficiency and scalability.
    *

    Take ownership of key areas of the project lifecycle, driving projects forward with a focus on quality and customer satisfaction.

    Key Requirements:

    *

    Proven experience with Microsoft Dynamics Business Central.
    *

    Motivated, proactive, and eager to learn new skills in an ever-evolving industry.
    *

    Experience with systems analysis, and delivering system improvements.
    *

    Strong communication skills, with the ability to work closely with both technical and non-technical teams.
    *

    Ability to think critically, solve problems, and manage competing priorities effectively.
    *

    Experience with Dynamics BC modules and functionality is preferred.
    *

    A passion for technology and a drive to learn and grow within the Microsoft Dynamics BC ecosystem.

    Why Join:

    *

    Competitive salary up to £60,000, based on experience.
    *

    Holiday entitlement + Bank Holidays.
    *

    Opportunities for career development and growth within a growing company.
    *

    Exposure to diverse projects and the chance to make a significant impact on system implementation and performance.

    If you are ready to take the next step in your career and have a passion for Dynamics BC, apply today to be part of their exciting journey as we grow together!

    Dynamics 365 F&O Project Manager - $130k - Dallas - Remote

    USA, Ohio, Cleveland

    • $120,000 to $130,000 USD
    • Project Manager Role
    • Skills: Dynamics 365 Finance & Operations, Dynamics AX, D365 F&O, Microsoft Dynamics
    • Seniority: Mid-level

    Job description

    Dynamics 365 F&O Project Manager - $130k - Ohio - Remote

    One of our top clients in the Microsoft Partner channel is looking for an ERP Project Manager/Sr. Business Analyst to play a key role in leading a multi-site D365 F&O implementation.

    Get ready to join an organization that is rapidly growing across all their Dynamics product lines, where employees are treated as family and are provided amazing career growth opportunities in addition to a competitive compensation package.

    ESSENTIAL FUNCTIONS:

    * Act as Project Manager to various projects, managing communications and schedules with external customer stakeholders and internal team members. Manage project scope and project budgets
    * Create long and short-term project plans, including set targets for milestones and adhere to deadlines and budgets.
    * Schedule, organize, prep, and conduct project kick-off calls with customer and internal team.
    * Delegate tasks on the project to employees best positioned to complete them.
    * Communicate with customers and internal teams to keep the project aligned with their goals.
    * Perform quality control on the project throughout development to maintain the expected standards.
    * Review project actual versus budgeted costs and communicate statuses to both the customer and internal management and sales teams.
    * Ensure project work is kept within agreed defined scope and initiate Change Orders as needed.
    * Adjust schedules and targets on the project as needed.

    * Conduct client stakeholder interviews to identify business requirements of proposed software solutions.

    * Assist in requirements gathering and business process flow and document as required.

    * Analyze the business processes, procedures, organization structure in order to identify problems and determine solutions.
    * Translate and document requirements into Business Requirements Document (BRD) or Functional Design Document (FDD) for implementation and development teams.
    * Work with functional and technical consultants to clearly define a scope of work.
    * Perform quality assurance and testing.
    * Facilitate communication and knowledge sharing to ensure clients' needs are met effectively.

    * Assist in ERP System and Module Setup and Configuration
    * Maintain Design Decision documentation
    * Test, deploy and confirm solutions meet the stated needs of the project or customer
    * Assist client in full migration of master, historical, and transactional data
    * Deliver Customer Support Services an ongoing basis



    ESSENTIAL KNOWLEDGE & EXPERIENCE:

    * Experience leading Dynamics 365 Finance & Operations Implementations
    * Additional experience with Dynamics AX, NAV, or Business Central
    * Three (3) years of experience in Project Management
    * Two to three years of ERP implementation or support experience preferred
    * Three to five years related work experience of system application review and design.
    * Proven experience with business and technical requirements analysis and methodology development
    * Willingness to complete necessary training and certification exams
    * Knowledge of Microsoft suite tools: Outlook, Teams, SharePoint,
    * Proficient in ERP modules, including Financials, Banking, Distribution, Accounts Receivable, Accounts Payable, Inventory, Fixed Assets, Intercompany and Consolidation modules
    * Ability to work with both technical and non-technical personnel to resolve problems
    * Proficient in project management tools such as MS Azure DevOps, JIRA, Team Planner, etc.



    ESSENTIAL SKILLS:

    * Ability to work independently and as part of a team
    * Strong written and verbal communication skills
    * Strong customer service skills
    * Ability to think outside of the box
    * Leadership skills
    * Interpersonal skills
    * Decisiveness
    * The ability to delegate effectively
    * Project management skills, including planning, organizing, and managing resources
    * Well-organized with strong time-management skills
    * Problem Solving / Analysis

    * Strong attention to detail

    Apply now by sending your resume to m.potenza@nigelfrank.com or call Matt at 646-540-7521 to for more information.

    Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Dynamics jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in North America and have an unrivaled understanding of where the best opportunities and Dynamics jobs are.

    I understand the need for discretion and would welcome the opportunity to speak to any Microsoft Dynamics candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft Dynamics market and some of the opportunities and Dynamics NAV jobs that are available I can be contacted on 646-540-7521. Please see www.nigelfrank.com for more fantastic Microsoft Dynamics opportunities!

    Project Manager-Dynamics 365 F&O - $130k -Miami, FL-Remote

    USA, Florida, Miami

    • $130,000 to $135,000 USD
    • Project Manager Role
    • Skills: Dynamics 365 Finance & Operations, Dynamics AX, Business Central, FSCM
    • Seniority: Mid-level

    Job description

    Project Manager-Dynamics 365 F&O - $130k -Miami, FL-Remote

    One of our top clients in the Microsoft Partner channel is looking for an ERP Project Manager/Sr. Business Analyst to play a key role in leading a multi-site D365 F&O implementation.

    Get ready to join an organization that is rapidly growing across all their Dynamics product lines, where employees are treated as family and are provided amazing career growth opportunities in addition to a competitive compensation package.

    ESSENTIAL FUNCTIONS:

    * Act as Project Manager to various projects, managing communications and schedules with external customer stakeholders and internal team members. Manage project scope and project budgets
    * Create long and short-term project plans, including set targets for milestones and adhere to deadlines and budgets.
    * Schedule, organize, prep, and conduct project kick-off calls with customer and internal team.
    * Delegate tasks on the project to employees best positioned to complete them.
    * Communicate with customers and internal teams to keep the project aligned with their goals.
    * Perform quality control on the project throughout development to maintain the expected standards.
    * Review project actual versus budgeted costs and communicate statuses to both the customer and internal management and sales teams.
    * Ensure project work is kept within agreed defined scope and initiate Change Orders as needed.
    * Adjust schedules and targets on the project as needed.

    * Conduct client stakeholder interviews to identify business requirements of proposed software solutions.

    * Assist in requirements gathering and business process flow and document as required.

    * Analyze the business processes, procedures, organization structure in order to identify problems and determine solutions.
    * Translate and document requirements into Business Requirements Document (BRD) or Functional Design Document (FDD) for implementation and development teams.
    * Work with functional and technical consultants to clearly define a scope of work.
    * Perform quality assurance and testing.
    * Facilitate communication and knowledge sharing to ensure clients' needs are met effectively.

    * Assist in ERP System and Module Setup and Configuration
    * Maintain Design Decision documentation
    * Test, deploy and confirm solutions meet the stated needs of the project or customer
    * Assist client in full migration of master, historical, and transactional data
    * Deliver Customer Support Services an ongoing basis



    ESSENTIAL KNOWLEDGE & EXPERIENCE:

    * Experience leading Dynamics 365 Finance & Operations Implementations
    * Additional experience with Dynamics AX, NAV, or Business Central
    * Three (3) years of experience in Project Management
    * Two to three years of ERP implementation or support experience preferred
    * Three to five years related work experience of system application review and design.
    * Proven experience with business and technical requirements analysis and methodology development
    * Willingness to complete necessary training and certification exams
    * Knowledge of Microsoft suite tools: Outlook, Teams, SharePoint,
    * Proficient in ERP modules, including Financials, Banking, Distribution, Accounts Receivable, Accounts Payable, Inventory, Fixed Assets, Intercompany and Consolidation modules
    * Ability to work with both technical and non-technical personnel to resolve problems
    * Proficient in project management tools such as MS Azure DevOps, JIRA, Team Planner, etc.



    ESSENTIAL SKILLS:

    * Ability to work independently and as part of a team
    * Strong written and verbal communication skills
    * Strong customer service skills
    * Ability to think outside of the box
    * Leadership skills
    * Interpersonal skills
    * Decisiveness
    * The ability to delegate effectively
    * Project management skills, including planning, organizing, and managing resources
    * Well-organized with strong time-management skills
    * Problem Solving / Analysis

    * Strong attention to detail

    Apply now by sending your resume to m.potenza@nigelfrank.com or call Matt at 646-540-7521 to for more information.

    Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Dynamics jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in North America and have an unrivaled understanding of where the best opportunities and Dynamics jobs are.

    I understand the need for discretion and would welcome the opportunity to speak to any Microsoft Dynamics candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft Dynamics market and some of the opportunities and Dynamics NAV jobs that are available I can be contacted on 646-540-7521. Please see www.nigelfrank.com for more fantastic Microsoft Dynamics opportunities!

    Dynamics 365 F&O SCM Solution Architect/Senior Consultant

    Sweden, Växjö

    • SEK 60,000 to SEK 90,000 SEK
    • Consultant Role
    • Skills: D365, AX, D365 F&O, Axapta, consultancy F&SCM
    • Seniority: Senior

    Job description

    D365 F&O SCM Senior Consultant/Architect

    Location: Stockholm, Jönköping, Vaxjo, Malmö, or Gothenburg (Sweden)

    We are currently supporting a leading organization in their search for a D365 F&O SCM Senior Consultant. This is an exciting opportunity for an experienced professional to play a key role in the design, implementation, and optimization of Supply Chain Management (SCM) solutions within Dynamics 365 Finance & Operations (D365 F&O).

    Key Responsibilities:

    * Lead the design, configuration, and deployment of D365 F&O Supply Chain Management (SCM) modules, including Inventory Management, Procurement & Sourcing, Sales & Marketing, and Warehouse Management.
    * Collaborate with clients to analyze business processes, gather requirements, and deliver tailored solutions aligned with industry best practices.
    * Provide strategic guidance and mentorship to client teams and junior consultants throughout the project lifecycle.
    * Manage stakeholder relationships, offering expert advice on D365 F&O SCM functionalities and best practices.
    * Conduct workshops, training sessions, and presentations to support client adoption and change management.
    * Develop and maintain functional and technical documentation, including user stories, business process models, and system requirements.
    * Work closely with development teams to customize and enhance D365 F&O functionalities when necessary.
    * Support testing, troubleshooting, and user acceptance testing (UAT) to ensure seamless deployments.
    * Stay up to date with new D365 F&O features and evolving SCM trends to enhance solution offerings.

    Required Skills & Experience:

    * 5+ years of experience working with D365 F&O SCM, focusing on functional configuration, implementation, and support.
    * Strong understanding of supply chain management principles, processes, and industry best practices.
    * Hands-on experience with key D365 F&O SCM modules, including Inventory Management, Procurement & Sourcing, and Warehouse Management.
    * Proven track record in leading client-facing projects and managing stakeholder relationships.
    * Strong analytical skills with the ability to assess and optimize business processes.
    * Excellent problem-solving, communication, and presentation skills.
    * Ability to work independently and collaboratively in a dynamic, fast-paced environment.

    Preferred Qualifications:

    * D365 F&O certifications (e.g., MB-330: Finance and Operations, Supply Chain Management).
    * Experience integrating D365 F&O with other enterprise systems.
    * Familiarity with Agile project methodologies.

    This role presents a fantastic opportunity for a seasoned D365 F&O SCM professional to contribute to high-impact projects while working in a collaborative and forward-thinking environment.

    If you're interested in learning more, please get in touch for further details.

    new

    Dynamics 365 F&O SCM Solution Architect/Senior Consultant

    Sweden, Jönköping

    • SEK 60,000 to SEK 90,000 SEK
    • Consultant Role
    • Skills: D365, AX, D365 F&O, Axapta, consultancy F&SCM
    • Seniority: Senior

    Job description

    D365 F&O SCM Senior Consultant/Architect

    Location: Vaxjo

    We are currently supporting a leading organization in their search for a D365 F&O SCM Senior Consultant. This is an exciting opportunity for an experienced professional to play a key role in the design, implementation, and optimization of Supply Chain Management (SCM) solutions within Dynamics 365 Finance & Operations (D365 F&O).

    Key Responsibilities:

    * Lead the design, configuration, and deployment of D365 F&O Supply Chain Management (SCM) modules, including Inventory Management, Procurement & Sourcing, Sales & Marketing, and Warehouse Management.
    * Collaborate with clients to analyze business processes, gather requirements, and deliver tailored solutions aligned with industry best practices.
    * Provide strategic guidance and mentorship to client teams and junior consultants throughout the project lifecycle.
    * Manage stakeholder relationships, offering expert advice on D365 F&O SCM functionalities and best practices.
    * Conduct workshops, training sessions, and presentations to support client adoption and change management.
    * Develop and maintain functional and technical documentation, including user stories, business process models, and system requirements.
    * Work closely with development teams to customize and enhance D365 F&O functionalities when necessary.
    * Support testing, troubleshooting, and user acceptance testing (UAT) to ensure seamless deployments.
    * Stay up to date with new D365 F&O features and evolving SCM trends to enhance solution offerings.

    Required Skills & Experience:

    * 5+ years of experience working with D365 F&O SCM, focusing on functional configuration, implementation, and support.
    * Strong understanding of supply chain management principles, processes, and industry best practices.
    * Hands-on experience with key D365 F&O SCM modules, including Inventory Management, Procurement & Sourcing, and Warehouse Management.
    * Proven track record in leading client-facing projects and managing stakeholder relationships.
    * Strong analytical skills with the ability to assess and optimize business processes.
    * Excellent problem-solving, communication, and presentation skills.
    * Ability to work independently and collaboratively in a dynamic, fast-paced environment.

    Preferred Qualifications:

    * D365 F&O certifications (e.g., MB-330: Finance and Operations, Supply Chain Management).
    * Experience integrating D365 F&O with other enterprise systems.
    * Familiarity with Agile project methodologies.

    This role presents a fantastic opportunity for a seasoned D365 F&O SCM professional to contribute to high-impact projects while working in a collaborative and forward-thinking environment.

    If you're interested in learning more, please get in touch for further details.

    Dynamics CRM Manager

    Canada, Ontario, Toronto

    • CA$150,000 to CA$170,000 CAD
    • Practice Lead Role
    • Skills: Power Platform - CRM Dynamics, dynamics crm, D365 CE, leadership, manager
    • Seniority: Mid-level

    Job description

    Senior Manager - D365 CRM Platform Location: Toronto/GTA (Hybrid)

    We're seeking an experienced leader to drive customer experience technology within a new CRM ecosystem. This role will oversee a team delivering Microsoft Dynamics 365 CRM solutions and related initiatives that enhance customer interactions. The CRM Manager will play a key role in optimizing Dynamics CRM to create a seamless and impactful customer journey.

    Key Responsibilities

    *Lead a team in delivering a best-in-class Microsoft Dynamics 365 CRM solution that enhances customer experience.
    *Oversee CRM integrations, enhancements, and customer-impacting features across Sales, Marketing, and Customer Service.
    *Align Dynamics CRM initiatives with business objectives to improve engagement and operational efficiency.
    *Collaborate with stakeholders to drive adoption, optimize workflows, and ensure system effectiveness.
    *Execute and refine the CRM roadmap, prioritizing innovation and scalability.
    *Establish best practices for Dynamics CRM usage, support, and training.

    What You Bring
    *5+ years of experience in CRM leadership, with a focus on Microsoft Dynamics 365 (Sales, Power Platform, Customer Insights).
    *Proven ability to lead teams and deliver CRM solutions that enhance customer experience.
    *Strong understanding of CRM integrations, automation, and data-driven decision-making.
    *Experience working with stakeholders to optimize Dynamics CRM for sales, marketing, and customer engagement.
    *Excellent problem-solving, project management, and communication skills.

    This is an opportunity to lead a high-impact team, shape the future of Dynamics CRM strategy, and drive meaningful improvements in customer engagement.



    Please contact Ellie at e.lawrence@nigelfrank.com to discuss further.

    D365 Solutions Architect - Supply Chain Management

    USA, Kansas, Wichita

    • $130,000 to $130,000 USD
    • Consultant Role
    • Skills: MS Dynamics 365 - Finance & Ops - Finance
    • Seniority: Mid-level

    Job description

    Overview:
    We are seeking a highly skilled and experienced D365 F&O SCM Senior Consultant to join our team. In this role, you will showcase your deep knowledge of Dynamics 365 for Finance and Operations (D365 F&O) to lead and support the implementation of Supply Chain Management solutions for our clients. You will be responsible for analyzing business requirements, configuring solutions, and ensuring successful deployments while working closely with cross-functional teams.

    Key Responsibilities:

    * Lead the design, configuration, and implementation of D365 F&O Supply Chain Management (SCM) modules including Inventory Management, Procurement and Sourcing, Sales and Marketing, and Warehouse Management.
    * Analyze client business processes, gather requirements, and deliver tailored solutions in alignment with industry best practices.
    * Provide guidance and mentorship to junior consultants and client teams during the project lifecycle.
    * Manage client relationships, ensuring a clear understanding of their needs and providing expert advice on D365 F&O solutions.
    * Conduct workshops, training sessions, and presentations to help clients fully adopt the D365 F&O SCM solution.
    * Develop and document functional and technical specifications, including user stories, business process models, and system requirements.
    * Collaborate with development teams to customize and enhance D365 F&O functionality where needed.
    * Support testing, troubleshooting, and user acceptance testing (UAT).
    * Stay up to date with new D365 F&O features and trends in SCM best practices.

    Required Qualifications:

    * 5+ years of experience in D365 F&O SCM, with a focus on functional configuration, implementation, and support.
    * Strong understanding of supply chain management concepts, processes, and best practices.
    * Hands-on experience with key D365 F&O modules such as Inventory Management, Procurement and Sourcing, and Warehouse Management.
    * Proven ability to lead and manage client-facing projects and interact with stakeholders at all levels.
    * Excellent problem-solving skills and ability to analyze complex business processes.
    * Strong communication and presentation skills.
    * Ability to work independently and as part of a team in a flexible, busy environment.

    Preferred Qualifications:

    * D365 F&O certifications (e.g., MB-330: Finance and Operations, Supply Chain Management).
    * Experience with integrating D365 F&O with other enterprise systems.
    * Knowledge of Agile project methodologies.

    Senior CRM Manager - Dynamics

    Canada, Ontario, Toronto

    • CA$130,000 to CA$160,000 CAD
    • Consultant Role
    • Skills: Power Platform - CRM Dynamics, D365, Dynamics 365, Dynamics CRM, Dynamics 365 CE
    • Seniority: Senior

    Job description

    Senior Manager - D365 CRM Platform
    Location: Toronto/GTA (Hybrid)

    About the Role
    We're seeking an experienced leader to drive customer experience technology within our CRM ecosystem. This role will oversee a team delivering Microsoft Dynamics 365 CRM solutions and related initiatives that enhance customer interactions. The CRM Manager will play a key role in optimizing Dynamics CRM to create a seamless and impactful customer journey.

    Key Responsibilities

    * Lead a team in delivering a best-in-class Microsoft Dynamics 365 CRM solution that enhances customer experience.
    * Oversee CRM integrations, enhancements, and customer-impacting features across Sales, Marketing, and Customer Service.
    * Align Dynamics CRM initiatives with business objectives to improve engagement and operational efficiency.
    * Collaborate with stakeholders to drive adoption, optimize workflows, and ensure system effectiveness.
    * Execute and refine the CRM roadmap, prioritizing innovation and scalability.
    * Establish best practices for Dynamics CRM usage, support, and training.

    What You Bring

    * 5+ years of experience in CRM leadership, with a focus on Microsoft Dynamics 365 (Sales, Power Platform, Customer Insights).
    * Proven ability to lead teams and deliver CRM solutions that enhance customer experience.
    * Strong understanding of CRM integrations, automation, and data-driven decision-making.
    * Experience working with stakeholders to optimize Dynamics CRM for sales, marketing, and customer engagement.
    * Excellent problem-solving, project management, and communication skills.

    This is an opportunity to lead a high-impact team, shape the future of Dynamics CRM strategy, and drive meaningful improvements in customer engagement.