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Job Title: Microsoft Dynamics Business Central Support Analyst

Location: North West (On-site)

Salary: Up to £40,000 per annum

Role Overview: As a Microsoft Dynamics Business Central Support Analyst, you will be responsible for managing and resolving BC support tickets, offering first-line technical assistance, and acting as the internal point of contact (POC) for all Business Central-related matters. You will work closely with our internal teams to ensure the smooth running of the system and assist with user queries, troubleshooting, and ongoing system improvements.

Key Responsibilities:

* Provide first-line support for Microsoft Dynamics Business Central users, managing and resolving support tickets in a timely and efficient manner.
* Serve as the internal point of contact for all BC-related inquiries, ensuring that users receive the appropriate guidance and solutions.
* Collaborate with internal teams to identify system issues and suggest improvements or updates.
* Troubleshoot and diagnose system errors and performance issues, escalating to senior technical staff when necessary.
* Assist with system updates, patches, and configuration changes, ensuring minimal disruption to business operations.
* Provide training and support to internal users on system functionalities and best practices.

Key Requirements:

* Proven experience in supporting Microsoft Dynamics Business Central (BC).
* Strong problem-solving and troubleshooting skills with the ability to work independently.
* Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.
* Ability to manage and prioritise multiple support tickets and requests in a fast-paced environment.
* A good understanding of Business Central modules and functionality is preferred.
* Strong attention to detail and a proactive approach to identifying and resolving issues.

Why Join Us:

* Competitive salary up to £40,000.
* Holiday entitlement + Bank
* Opportunities for career growth and development.
* On-site role in the North West with a close-knit team.

If you have a passion for Microsoft Dynamics BC and are ready to make an impact in a key internal support role Apply today to take the next step in your career!

Business Central Analyst - Salt Lake City, UT

We are seeking a Business Central Analyst to join our team in Salt Lake City, UT. This role is ideal for someone with 5+ years of experience in D365 Business Central, who can support, optimize, and enhance our ERP system.

Key Responsibilities:

* Provide functional support for D365 Business Central, ensuring system efficiency and reliability.
* Collaborate with cross-functional teams to enhance system performance and resolve issues.
* Assist with CRM integrations and the Shopify extension, optimizing e-commerce and customer management workflows.
* Analyze and improve business processes within Business Central, ensuring alignment with organizational goals.
* Work closely with stakeholders to gather requirements and implement system enhancements.

Qualifications:

* 5+ years of hands-on experience with D365 Business Central (support, configuration, and troubleshooting).
* Experience with CRM systems and Shopify integration is a huge plus.
* Strong understanding of business processes, including finance, supply chain, and sales operations.
* Ability to translate business needs into system solutions.
* Excellent problem-solving skills and ability to work in a fast-paced environment.

This is a great opportunity to work with a growing company that values innovation and efficiency. If you have the expertise and are looking for your next challenge, apply today!

Job Title: Microsoft Dynamics Business Central Support Analyst

Location: North West (On-site)

Salary: Up to £40,000 per annum

Role Overview: As a Microsoft Dynamics Business Central Support Analyst, you will be responsible for managing and resolving BC support tickets, offering first-line technical assistance, and acting as the internal point of contact (POC) for all Business Central-related matters. You will work closely with our internal teams to ensure the smooth running of the system and assist with user queries, troubleshooting, and ongoing system improvements.

Key Responsibilities:

* Provide first-line support for Microsoft Dynamics Business Central users, managing and resolving support tickets in a timely and efficient manner.
* Serve as the internal point of contact for all BC-related inquiries, ensuring that users receive the appropriate guidance and solutions.
* Collaborate with internal teams to identify system issues and suggest improvements or updates.
* Troubleshoot and diagnose system errors and performance issues, escalating to senior technical staff when necessary.
* Assist with system updates, patches, and configuration changes, ensuring minimal disruption to business operations.
* Provide training and support to internal users on system functionalities and best practices.

Key Requirements:

* Proven experience in supporting Microsoft Dynamics Business Central (BC).
* Strong problem-solving and troubleshooting skills with the ability to work independently.
* Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.
* Ability to manage and prioritise multiple support tickets and requests in a fast-paced environment.
* A good understanding of Business Central modules and functionality is preferred.
* Strong attention to detail and a proactive approach to identifying and resolving issues.

Why Join Us:

* Competitive salary up to £40,000.
* Holiday entitlement + Bank
* Opportunities for career growth and development.
* On-site role in the North West with a close-knit team.

If you have a passion for Microsoft Dynamics BC and are ready to make an impact in a key internal support role Apply today to take the next step in your career!

D365 Business Central Systems Analyst - Miami - $130k

Our client is a large, Private Equity backed Dynamics Business Central end customer that is looking to expand the functionality of their ERP system and is in need of a skilled functional resource to support this effort.

They have recently grown due to multiple acquisitions in which they are attempting to move their legacy systems to Business Central team. They are building their IT dept. with skilled team members who are looking to keep working in a hands-on capacity, closely supporting users on help desk efforts and managing upgrade projects.

Your New Role:

* Provide technical and functional support for Microsoft Dynamics 365 Business Central in both production and non-production environments.
* You will collaborate closely with internal teams to assess system requests and recommend solutions to enhance operational efficiency.
* Lead business requirement gathering, specification, design, and testing efforts for Microsoft Dynamics 365 and Microsoft 365 projects.
* Serve as the primary IT contact for Dynamics 365 and Microsoft 365 technical requirements.
* Manage and maintain the Dynamics 365 Version Upgrade process, including meetings and testing with key business users.
* Create detailed user documentation and training materials for modifications, extensions, and customizations. Provide new user training and support.
* Administer Microsoft 365 tenant settings, including user accounts, licenses, and permissions
* Monitor and maintain the health of Dynamics 365 and Microsoft 365 services, resolving issues promptly

What You'll Receive:

* $90-130k Base Salary (commensurate on experience)
* Medical, Dental, Vision Plan
* Extensive PTO plan
* 401k
* Remote flexibility (note: must be living in the United States)
* Opportunity to make an impact in an organization that is investing in new technologies
* Major career growth potential as you will have full oversight of the ERP system

Don't miss out. Interviews are already being scheduled.

Interested in learning more?

Apply now by sending your resume to m.potenza@nigelfrank.com, or for more information, call Matt at 646-540-7521

Nigel Frank International is the leading Microsoft dynamics recruitment firm, dealing with over 78% of dynamics partners worldwide. We advertise more NAV/ Navision jobs than any other agency globally. Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Dynamics NAV jobs than any other agency. We deal with both Microsoft Partners & End Users through North America. By specializing solely in placing candidates in Microsoft Dynamics market, I have built relationships with more of the key employers in North America and have an unrivalled understanding of where the best opportunities and Navision/Dynamics NAV jobs are.

I understand the need for discretion and would welcome to speak to any Microsoft Dynamics NAV/Navision candidates that are considering a new career or job now or in the future. Confidentiality is of course guaranteed. Please contact see www.nigelfrank.com for more amazing Microsoft Dynamics opportunities.

Nigel Frank International Inc. is acting as an Employment Agency to this vacancy.

Dynamics Analyst - Houston, TX

A growing end-user in the Houston area is looking for a NAV/BC Analyst to bring on-board as their functional NAV/BC subject-matter expert. They are expanding fast and need to ensure their system is keeping up with the growth. No travel is needed for these implementations. This position will work closely with the operations department, so a strong understanding of operations and the supply chain lifecycle is required.

Qualifications:

* Experience with Dynamics NAV/D365 Business Central including implementations and upgrades
* Partner experience is a plus
* End user training experience is required
* Power BI reporting, Power Platform experience is a plus
* 3+ years of operations and supply chain experience
* Manufacturing experience is a plus
* Light networking experience is a plus

If you would like to apply or learn more about this position, contact me at (972) 805-8409 or email your CV to j.boudreaux@nigelfrank.com.

Dynamics 365 BC Functional Consultant (Finance)

The opportunity:

My client is an established Microsoft Partner; with an award winning implementation consultancy team, and exciting growth prospects. Due to increased project pipeline across a diverse customer base, the company is looking to add a passionate Dynamics 365 BC implementation professional to their team - getting involved in the functional delivery of end end Business Central projects.

This brilliant new role would be a fantastic fit for a partner based consultant looking for a fresh challenge in a forward thinking environment, or an implementation systems analyst looking to step into a specialised consulting role - offering full training and development!

This role will centre around finance/ accounting business processes, and the successful candidate will play a key role in leading the finance work stream for fresh, end to end D365 implementations.

This position is home based, with the requirement of occasional travel to customer site - project phase dependant.

What the role entails:

* Business analysis, functional requirement gathering and process mapping
* Functional design document (FDD) development
* Functional installation, configuration and user acceptance testing
* Key user training, go-live support and post go-live process improvement

Whats on offer?

* The opportunity to join an amazing Microsoft Partner on fresh, greenfield D365 BC implementations
* A fantastic starting base salary up to £80,000 (experience dependant)
* Competitive company bonus scheme
* A host of excellent communication benefits including medical insurance, fully expensed travel, pension scheme and 25 days holiday
* Industry leading training pathways and certified development openings
* Uncapped internal progression possibilities, within an environment that supports organic growth

Preferable experience required:

* Experience as an implementation consultant or analyst in the functional implementation of Dynamics 365 Business Central
* A firm understanding of D365 BC - particularly covering the finance module
* Partner based consultancy experience (will consider candidates with end to end project experience within end user environment)
* Strong Finance business process understanding - ideally with finace degree/ qualification (ACCA/ CIMA part or fully qualified)
* End to end functional implementation cycle ability, from analysis/ design through to go-live
* Excellent communication/ stakeholder management skills

Interested to hear more? Get in touch today!

To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on 0191 338 7564 or send your current CV to n.butter@nigelfrank.com.

Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market.

I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics market, please contact me ASAP.

Technical ERP Analyst - Dynamics NAV - Edison, NJ - $120k

Our client is a well-established food distributor who is looking for a technical ERP Analyst to play a key role on development, support, reporting, and improvement projects internally.

In preparation for a future upgrade to Dynamics 365 Business Central, they are in need of an inhouse Systems Analyst who can take ownership of their NAV system, along with other applications, and identify paths for improvement.

Your New Role:

* Lead support efforts on the organization's Microsoft NAV ERP
* Design and develop reports, simple pages, and simple customizations for the ERP system using C/AL
* Make code changes, eventually helping to convert C/AL to AL extensions
* Troubleshoot system errors and support users on help desk tickets
* Provide training to users on ERP processes and provide support to internal ERP users and Production floor ERP users.
* Document workflows and identify paths for improvement
* Develop reports, analytics and dashboards Jet Reports, SQL, and Power BI
* Make recommendations and modifications to business applications required for the continual growth of the business.

What You'll Need:

* 3+ years of experience with Microsoft Dynamics NAV (Navision)
* Programming experience. C/AL or AL is a must. Full stack development is a nice to have
* Experience working on Business Central upgrades and implementations preferred, not required
* Understanding of supply chain, warehousing, and distribution processes
* Ability to interface well with users to solve their short and long-term problems
* Experience with BI reporting tools and database management



What You'll Receive:

* Competitive base salary ($90-120k approx.)
* Excellent benefits package
* Extensive PTO plan
* Awesome company culture
* Great work/life balance
* Hybrid work schedule (2 days per week onsite minimum)
* Ability to grow your career by working on a robust project pipeline

Apply now by sending your resume to m.potenza@nigelfrank.com or call 646-540-7521 to learn more.

Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Dynamics NAV jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in North America and have an unrivaled understanding of where the best opportunities and Dynamics NAV jobs are.

I understand the need for discretion and would welcome the opportunity to speak to any Microsoft Dynamics NAV candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft Dynamics market and some of the opportunities and Dynamics NAV jobs that are available I can be contacted on 646-540-7521. Please see www.nigelfrank.com for more fantastic Microsoft Dynamics opportunities!

Nigel Frank International Inc. is acting as an Employment Agency in relation to this vacancy.

Project Manager-Dynamics 365 F&O - $130k -Miami, FL-Remote

One of our top clients in the Microsoft Partner channel is looking for an ERP Project Manager/Sr. Business Analyst to play a key role in leading a multi-site D365 F&O implementation.

Get ready to join an organization that is rapidly growing across all their Dynamics product lines, where employees are treated as family and are provided amazing career growth opportunities in addition to a competitive compensation package.

ESSENTIAL FUNCTIONS:

* Act as Project Manager to various projects, managing communications and schedules with external customer stakeholders and internal team members. Manage project scope and project budgets
* Create long and short-term project plans, including set targets for milestones and adhere to deadlines and budgets.
* Schedule, organize, prep, and conduct project kick-off calls with customer and internal team.
* Delegate tasks on the project to employees best positioned to complete them.
* Communicate with customers and internal teams to keep the project aligned with their goals.
* Perform quality control on the project throughout development to maintain the expected standards.
* Review project actual versus budgeted costs and communicate statuses to both the customer and internal management and sales teams.
* Ensure project work is kept within agreed defined scope and initiate Change Orders as needed.
* Adjust schedules and targets on the project as needed.

* Conduct client stakeholder interviews to identify business requirements of proposed software solutions.

* Assist in requirements gathering and business process flow and document as required.

* Analyze the business processes, procedures, organization structure in order to identify problems and determine solutions.
* Translate and document requirements into Business Requirements Document (BRD) or Functional Design Document (FDD) for implementation and development teams.
* Work with functional and technical consultants to clearly define a scope of work.
* Perform quality assurance and testing.
* Facilitate communication and knowledge sharing to ensure clients' needs are met effectively.

* Assist in ERP System and Module Setup and Configuration
* Maintain Design Decision documentation
* Test, deploy and confirm solutions meet the stated needs of the project or customer
* Assist client in full migration of master, historical, and transactional data
* Deliver Customer Support Services an ongoing basis



ESSENTIAL KNOWLEDGE & EXPERIENCE:

* Experience leading Dynamics 365 Finance & Operations Implementations
* Additional experience with Dynamics AX, NAV, or Business Central
* Three (3) years of experience in Project Management
* Two to three years of ERP implementation or support experience preferred
* Three to five years related work experience of system application review and design.
* Proven experience with business and technical requirements analysis and methodology development
* Willingness to complete necessary training and certification exams
* Knowledge of Microsoft suite tools: Outlook, Teams, SharePoint,
* Proficient in ERP modules, including Financials, Banking, Distribution, Accounts Receivable, Accounts Payable, Inventory, Fixed Assets, Intercompany and Consolidation modules
* Ability to work with both technical and non-technical personnel to resolve problems
* Proficient in project management tools such as MS Azure DevOps, JIRA, Team Planner, etc.



ESSENTIAL SKILLS:

* Ability to work independently and as part of a team
* Strong written and verbal communication skills
* Strong customer service skills
* Ability to think outside of the box
* Leadership skills
* Interpersonal skills
* Decisiveness
* The ability to delegate effectively
* Project management skills, including planning, organizing, and managing resources
* Well-organized with strong time-management skills
* Problem Solving / Analysis

* Strong attention to detail

Apply now by sending your resume to m.potenza@nigelfrank.com or call Matt at 646-540-7521 to for more information.

Nigel Frank International is the global leader for Microsoft Dynamics recruitment, advertising more Dynamics jobs than any other agency. We deal with both Microsoft Partners & End Users throughout North America. By specializing solely in placing candidates in the Microsoft Dynamics market I have built relationships with most of the key employers in North America and have an unrivaled understanding of where the best opportunities and Dynamics jobs are.

I understand the need for discretion and would welcome the opportunity to speak to any Microsoft Dynamics candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the Microsoft Dynamics market and some of the opportunities and Dynamics NAV jobs that are available I can be contacted on 646-540-7521. Please see www.nigelfrank.com for more fantastic Microsoft Dynamics opportunities!

Job Description

We are seeking a talented and driven D365 CE (Customer Engagement) Business Analyst to join our dynamic team. The ideal candidate will be responsible for analyzing and understanding business requirements related to Microsoft Dynamics 365 Customer Engagement (CE) and collaborating with cross-functional teams to design, implement, and optimize D365 CE solutions. The role will involve working closely with stakeholders to identify and document business processes, develop functional specifications, and support system integration efforts to ensure seamless operations and enhance business outcomes.
Role & Responsibilities

* Develop and maintain expert-level knowledge of Dynamics 365 for Sales and associated add-ons (e.g., Experlogix CPQ).
* Provide consultation and support during CRM installations, upgrades, and customizations.
* Recommend process improvements to optimize the use of Dynamics 365 and its underlying database systems, including Microsoft SQL.
* Document and analyze sales processes, identifying opportunities for improvement.
* Provide administrative support for CRM systems, ensuring smooth operation and troubleshooting issues.
* Train, coach, and mentor staff and end users on CRM functionality and best practices.
* Collaborate with stakeholders to prepare project scopes, timelines, and task/time estimates.
* Gain deep knowledge of CRM database structures, table relationships, and related products.
* Troubleshoot and resolve CRM-related technical issues effectively.

Skills & Qualifications

* Bachelor's degree in Computer Science, Business, Information Systems, or a related field.
* Experience with Dynamics 365 for Sales/CRM is strongly preferred.
* Familiarity with PowerApps and Power Automate.
* Experience with Experlogix CPQ is a plus but not required.
* Proficiency in Microsoft SQL and a solid understanding of database structures.
* Strong analytical and problem-solving skills.
* Ability to multitask and manage priorities in a fast-paced environment.
* Excellent written and verbal communication skills.
* Team-oriented, personable, and self-motivated with a passion for delivering exceptional results.

D365FO Finance System Analyst - Manchester - £55k

Nigel Frank are supporting a market leading business, assisting their search for a D365FO Finance System Analyst, in the Manchester area. My client have seen some huge successes over the past year and are in a strong position to expand the business, looking for exceptional individuals to join our their team and be a part of their our continued growth.

Working as the D365FO Financial Systems Analyst, this position will act as a pivotal figure to support and evolve financial systems, ensuring that users are supported and systems are maintained in line with business growth. This role is ideal for someone financially trained, with a strong interest in systems and processes, working alongside both financial and technical teams.

Candidates must be willing to be in the office in Manchester on a hyrbid basis.

Roles & Responsibilities

* Oversee, maintain, and improve financial systems, as well as troubleshoot and configure system issues.
* Collaborate with technical teams for system outages and incidents
* Implement and maintain finance processes in systems
* Lead release processes, including testing and development improvements

Skills & Experience

* Proficiency in MS D365FO system configuration
* Strong understanding of financial roles, including AP, AR, and reporting
* Previous 1st and 2nd line support experience for finance systems
* Candidates must reside in the UK with the right to work.

To discuss this brilliant opportunity in more detail, please contact Selina Celebidachi by phone on 02039940908 or send your most up to date CV to s.celebidachi@nigelfrank.com

I am keen to speak to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 F&O/ AX market, please get in contact with me ASAP.